AM Affiliate: Is Your Receptionist Costing You Conversions?, Is Google Creating Black Hats, + More

– One thing that could be costing you a whole lot: A receptionist who turns off potential new customers by not being interested. [Seth Godin]

– Google’s crusade against content farms claims an unlikely property: The New York Times-owned About.com [SearchEngineLand]

– With their aggressive slash-and-burn of content farms, is Google inadvertently creating a whole new class of black hats? [SEOBook]

– AT&T imposes monthly data caps on broadband users. [DigitalTrends]